Returns & Refunds

Return window

Most new, unused items may be returned within 30 days of delivery. Items must be in original, resalable condition and packaging.

How to start a return

Contact Sales@JRSsupply.com with your order number to request a Return Merchandise Authorization (RMA). Returns sent without an RMA may be delayed or refused.

Non-returnable items

• Custom, cut-to-length, or special-order items.
• Electrical components that have been installed or energized.
• Items marked non-returnable at the time of sale.

Restocking fees

A restocking fee may apply to certain returns; any applicable fee will be communicated when your RMA is issued.

Refunds

Once we receive and inspect the return, approved refunds are issued to the original payment method. Please allow several business days for the refund to appear, depending on your bank or card issuer.

Damaged or incorrect items

If an item arrives damaged or you received the wrong product, contact us within 5 business days of delivery and we will arrange a replacement or refund at no cost to you.